WS || FAQs
I need a piece quickly. Do you accept rush orders?
Yes, we do accept rush orders for an additional $39 for a 2 week production turnaround for "made to order" items. If the item is "ready to ship" and you need the item within 2 business days, you will need to purchase a rush upgrade ($39). Please contact or email us prior to purchase for a rush order so we can ensure that we can meet your deadline: email@example.com
I purchased a "Ready to Ship" item. How long before it ships?
We will ship "ready to ship" items 1-5 days after purchase (not including shipping time). This is the processing time and not the delivery time. If your order contains both ready to ship and made to order items, the whole order will ship when all items are completed. If you have both "ready to ship" and "made to order" items in your purchase, we will not ship the "ready to ship" item sooner unless you pay for additional shipping costs. This is how we are able to offer combined shipping. Even if an item is "ready to ship", we encourage you to purchase sooner, rather than later as our inventory can fluctuate daily.
Do you combine shipping?
Yes, we always combine shipping for your purchase when the items are purchased together in one transaction. If you buy items in separate transactions, please email us to let us know you'd like the shipping combined and we will refund you if there is any difference in shipping costs. With this option, your order will ship out after the turnaround time of the latest item is fulfilled.
How can I track my package?
Once your order is ready to ship you will receive an email confirmation from us notifying you that we have completed and shipped your order. This email will include your tracking number and the shipping provider. This will be sent to the email address entered when entering payment information. You may use this tracking number at the shipping provider website to track your package.
International customers and shipping
Based on our experience, we highly recommend purchasing your piece at least 3 months prior to the date you will need your order to arrive. Shipping may take from 2 weeks to 1 month or longer and this does not include the up to 5 week production turnaround. We cannot guarantee the delivery time of international orders. We will not be responsible for delivery dates on items purchased in less than 3 months prior to the date needed as there may be unforeseeable customs delays and unpredictable weather related delays. All packages no matter what courier method will be subject to customs. All duties and taxes will be the responsibility of the buyer and not White Sparrow Bridal.
I have a question about my current order. What should I do?
Please contact us via our contact form or email us with the order # and/or date you ordered and your name to firstname.lastname@example.org. You may also message us on our Facebook or Instagram page. As we are a very small business, we may take a few days to reply.
Do you accept custom order requests?
Yes! We are open to custom order requests. Please contact us at email@example.com to discuss this with us. Not all custom requests can be be achieved and we will discuss this with you if that's the case. Some customer requests will incur an additional fee.
Who is Azul Denim?
A denim jacket is a must-have staple for every closet. Azul Denim is specialising in sourcing vintage treasures to make an impact – your something blue, something borrowed, something new or something old! Vanessa from Azul Denim which translates to is 'blue denim' in Spanish believes we can all do our bit to minimise our impact on the environment hence up-cycling Levi’s vintage jackets to produce incredibly unique wedding keepsakes.
What style are the Azul Denim jackets?
We source the Levi's “Trucker” style vintage jackets which have a more oversized/unisex feel to them.
What are the Azul Denim jackets made of?
Authentic Levi's branded 100% cotton denim jacket. All of our denim jackets are vintage. These are sourced from unique vintage suppliers and are embellished by hand with custom lettering. Lettering is a solid black letter with silver detailing "with a whole lotta sparkle"! Each letter is 8 cm in height and look fabulous on the back of the vintage denim jackets.
I am a retailer and would like to carry your pieces. Do you offer wholesale?
Yes, we would love to work with you. Please email us for additional information with "WHOLESALE" in the subject line at firstname.lastname@example.org